The reality is, returns cost companies a lot. So we do our absolute best to ensure everything is done right and to your expectations (or better) the first time. Similarly once an item has been processed we unfortunately can no longer cancel the order.
However, we know that things happen. If your item arrives damaged or defective and in need of return or replacement - just let us know within 10 days of arrival. To be eligible, your item needs to be unused and in the same condition that you received it. No restocking fee or other hidden costs!
Unfortunately we cannot currently accept returns for reasons beyond a damaged or defective item (such as a change of mind) and all returns or replacement claims must be actioned within the 10 day arrival window.
Different products come from different warehouses and we do reserve the right to inspect all returns before processing a refund so let us know if you'd like to file a return and we'll work with you to make it as easy as possible.
Before making a return though please contact us and we'll do everything we can to make sure that you're happy with your LightStyl experience.