The reality is, returns cost companies a lot. So we do our absolute best to ensure everything is done right and to your expectations (or better) the first time. Similarly once an item has been processed we unfortunately can no longer cancel the order.
However, we know that things happen. If your item arrives damaged or defective and in need of return - we will accept eligible returns within 14 days of arrival. To be eligible, your item needs to be unused and in the same condition that you received it. We don't charge any restocking fee or other hidden costs, all you pay is shipping and you can expect your money back within 14 days of us receiving the item.
Unfortunately we cannot currently accept returns for reasons beyond a damaged or defective item (such as a change of mind) and all returns must be actioned within the 14 day arrival window.
Different products come from different warehouses and we do reserve the right to inspect all returns before processing a refund so let us know if you'd like to file a return and we'll work with you to make it as easy as possible.
Before making a return though please contact us and we'll do everything we can to make sure that you're happy with your LightStyl experience.